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New FitBit Inspire HR button does not work

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‎10-27-2019 03:45

‎10-27-2019 03:45

I just purchased my FitBit Inspire HR two days ago.  The button seems to have no effect.  I navigated to the stopwatch app and now i can't get out of that and back to the clock. When i hold the button down it doesn't do anything i.e. it doesn't take me to quick settings or show a lightbulb or anything.  Furthermore, I can't seem to reset the fitbit (presumably because that button doesn't work).

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‎10-28-2019 05:05

‎10-28-2019 05:05

@McKMen Welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your Inspire HR  button. For this please let our Support team know so they can further assist you. I noticed that you already have a ticket with them so keep working with the team to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-29-2019 03:25

In response to AlvaroFitbit

‎10-29-2019 03:25

They have to replace the Fitbit. But, it is great that it is resolved.
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