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New clock faces don't work

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‎07-11-2019 15:50

‎07-11-2019 15:50

When I go to apply the new animal clock faces to my inspire HR there is a message that says "this clock face cannot be installed on your device." Why?

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‎07-19-2019 09:13 - edited ‎07-19-2019 09:14

In response to Gigi913

‎07-19-2019 09:13 - edited ‎07-19-2019 09:14

My app updated yesterday and I was able to change to the kitty clock face. Best Buy was wrong.

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7 REPLIES 7

‎07-11-2019 20:19

‎07-11-2019 20:19

You have to install the new software update before you can use the new clock faces

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‎07-12-2019 06:09 - edited ‎07-12-2019 06:37

In response to Mtick

‎07-12-2019 06:09 - edited ‎07-12-2019 06:37

How do I install the new software? 

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‎07-12-2019 06:10

In response to Gigi913

‎07-12-2019 06:10

I meant how do I install the new app?

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‎07-12-2019 06:48

In response to Mtick

‎07-12-2019 06:48

I have the iPhone 7 and it says my software is up to date

Sent from my iPhone
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‎07-12-2019 07:51

In response to lcb_123

‎07-12-2019 07:51

Mine too. I am going to stop by Best Buy and have a Geek check it out.

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‎07-15-2019 11:31

‎07-15-2019 11:31

I just checked with Best Buy.  They told me it is because my iPhone SE is too old, (it is about three years).  I would have to upgrade the phone to use the new clock faces.

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‎07-19-2019 09:13 - edited ‎07-19-2019 09:14

In response to Gigi913

‎07-19-2019 09:13 - edited ‎07-19-2019 09:14

My app updated yesterday and I was able to change to the kitty clock face. Best Buy was wrong.

Best Answer