No consistency in workout tracking

[Mbnurse]

I’ve had the inspire hr since January 5 and it consistently does NOT record workout information. There are walking sessions it fails to detect (auto detect is set at 10 minutes) and more often it drops an exercise recording . For example yesterday, a run was started on the device and after 7 miles it stopped. The run continued another 4 miles and over 30 minutes. So not only did it not record that fully from being started on the watch but it didn’t auto detect that last 30 minutes. I’ve also had instances where an exercise occurred one day but didn’t show in the app until the next day despite other things syncing fine. I’ve also experienced a brisk walk recording stopping mid workout for time, distance, heart, etc but continuing to count steps. That alone keeps me from manually adding anything because it will double count those steps. And if I wanted to manually add things I wouldn’t have purchased a Fitbit to track it for me. This morning it took several minutes for the app to “find” my device. I’ve done the regular shutdown and restarting of watch and phone (ios) so this is more than that.

[AlvaroFitbit]

@Mbnurse Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your activity detection and thank you for troubleshooting this issue. Your device detects activities based on the motion on your arm. The automatic detection is a feature called SmartTrack. For example when using the elliptical machine make sure you have the moving bars so your device detects the motion and record the activity itself, once an Elliptical activity is saved on your account it should show on the Recent Exercise area. If your heart rate is high but there isn't much motion (yoga, weight lifting, etc.) then these activities will be difficult to be detected by your device. Still you can manually log your activity so you have a record on your account or use the activity mode on the device itself. For added sensitivity you can try wearing your device on your dominant hand but select that hand as non dominant on the device’s settings to make it more sensitive to movement. Also make sure your hands are moving so the device can properly track your steps.

Let me know how it goes.