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Not receiving Goal Day Trophy

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‎06-01-2019 15:08

‎06-01-2019 15:08

I have completed the goal day personal best 3 days ago but still have not received the trophy. Also annoying is that the goal day bar on my dashboard is still showing up and will not allow me to remove it even though I “crushed it” and won the trophy (supposedly). I am bummed seems like the app isn’t working for such a simple thing. I have tried turning my phone on and off and closed the app to no avail. Also this is my first attempt at winning a trophy and I was the only participant. 

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‎06-03-2019 10:44 - last edited on ‎07-26-2023 09:51 by Fitbit Moderator

‎06-03-2019 10:44 - last edited on ‎07-26-2023 09:51 by Fitbit Moderator

@KateR17 It's great to see that you've visited the Fitbit Community! Sorry for the late reply.

Let me help you with your trophy and thank you for troubleshooting this issue. Try logging out from the app, restart your phone and log back in. If the issue persist try earning the trophy after following the previous instructions.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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