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Not syncing with Xiaomi Note 9

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‎09-01-2023 04:56

‎09-01-2023 04:56

My fitbit Inspire HR will not sync with my phone Xiaomi Note 9. I have tried everything. Turned phone on and off, logged out of fitbit app,  Uninstalled the app, manually tried to sync but nothing. The time is incorrect and will not sync at all. 

Please help. Thanks

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‎09-01-2023 09:27

‎09-01-2023 09:27

Welcome to the Fitbit community @Elsavva.

Thank you for sharing the details about this difficulty with your Inspire HR and for trying to fix it through the troubleshooting steps.

I know that you already tried the following steps, but please try them one more time as listed here: 

  • Force quit the Fitbit app. 
  • Turn Bluetooth off and on. 
  • Open the Fitbit app and sync again

In addition, I recommend that you try restarting the device.

If you're still having any issues, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

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