help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not tracking steps/freezing on a step

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-05-2019 18:06

‎10-05-2019 18:06

I’m noticing my inspire HR is often freezing at a step and not recording my steps which causes me to miss out on hundreds of missed steps. The other day it happened when I was pushing my stroller around the mall (it has counted its steps/the position of my arm before) and just now I noticed it seemed low. I took some steps and checked again. Nothing. Took some exaggerated steps. Nothing. Walked all around normally... nothing. I opened the app on my iPhone (so it synced) then started looking up suggestions online and went upstairs to get my charger and it started working again. It’s a bit frustrating as these aren’t the first two times I’ve noticed. Any suggestions? Thanks 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-06-2019 01:40

‎10-06-2019 01:40

Hi @SunsetRunner That must be frustrating. Try restarting your Inspire several times and then see if it happens again.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎11-18-2019 08:37

In response to NellyG

‎11-18-2019 08:37

My wife has a similar problem with her Inspire HR. She had this problem with her previous Fitbit, which is why I purchased the Inspire for her. She had to use a knee brace for a fractured femur, and just had knee replacement surgery. I'm guessing that her tentative walking pattern during this period is causing both units to miss her steps. Where can I find a discussion about this and how to avoid the problem?

Best Answer
0 Votes