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Screen not responding

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‎11-16-2019 23:06 - last edited on ‎11-17-2019 10:25 by

‎11-16-2019 23:06 - last edited on ‎11-17-2019 10:25 by

Hi my InspireHR not responding since this morning, I've charged it and restart a couple of times, but it only vibrates when I pressed the button, but still nothing appear. Please advise. 

 

 

Moderator edit: subject for clarity

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‎11-17-2019 01:40

‎11-17-2019 01:40

Hi @Reico99  I have flagged a moderator to come and help you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-17-2019 10:25

In response to NellyG

‎11-17-2019 10:25

Welcome to the Fitbit Community, @Reico99. It's nice to see you around, @NellyG. 

 

@Reico99 I appreciate your participation in the Forums and sharing that your Inspire HR tracker stopped responding. Thank you for your troubleshooting efforts. I would like to confirm if you've tried the complete troubleshooting steps from this help article: Why isn't my Fitbit device's battery charging? 

 

@NellyG thank you for your support!

 

Let me know if the issue persists, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎11-18-2019 03:54

In response to LiliyaFitbit

‎11-18-2019 03:54

Hi Nelly, after a several attempts of restart the device, it finally resume
the function. Still not knowing the cause, anyway thanks for reaching out.
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