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Notification error message on app

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‎12-03-2019 00:11 - last edited on ‎12-04-2019 07:13 by Fitbit Moderator

‎12-03-2019 00:11 - last edited on ‎12-04-2019 07:13 by Fitbit Moderator

hi, 

 

I'm facing error on my fitbit app "Notification service not running. A phone restart is required to en-able notification on your tracker."

 

tried hard reset and reset umpteen times, but unsuccessful.

 

I'm on huawei mate 20 pro with EMUI 10 / Android ver 10 using Inspire HR ver 3.11 (34.20001.63.5)

 

Please help! 😥

 

 

Moderator edit: updated subject for clarity

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‎12-04-2019 07:16

‎12-04-2019 07:16

@chweehui Welcome! It's nice to have you on board!

 

Let me help you with your notifications not working on the app and showing this error message and thank you for troubleshooting this issues. Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

 

I'll be around.

Alvaro | Community Moderator

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