Records too many steps

[LynneGerhardt]

I’ve had my Inspire 2 for a couple weeks and have felt that it consistently records more steps than it should. Today I wore both the Inspire 2 and my old One...and sure enough, the inspire gave me 2,419 more steps than the One. That’s unacceptable...how do I know which is accurate?

[Gr4ndp4]

Hi, @LynneGerhardt, welcome to the community, I'm not familiar with the older Fitbit devices but I am confident the newer generation uses a more developed algorithm to detect steps. This article How accurate are Fitbit devices? covers step measurement and management in detail I hope you find it useful. If you are still unable to make progress please post here again.

Cheers

[LynneGerhardt]

Thank you for taking the time to respond, but after reading the link you sent, I’m no wiser. I’ve worn a Fitbit for years, and I know this new one is giving me about 2,000 more steps that I really get. It’s very frustrating to have spent the money and not getting true readings. 

[Arthistgrrl]

Hi- I’m having this issue too. I’ve never had a Fitbit before but I know it’s captured too many steps- for example, when playing with my toddler it gave me 200 steps even though I was sitting on the floor the whole time. I’ve checked the profile and wrist settings as well, but no fix. Anyone else have any tips? 

[JoyousM]

My Aspire results compared to my.old Fkex and Flex2 are similar. I got 30 steps on Aspire while standing still washing my hands.

[LynneGerhardt]

I haven’t solved the problem, but I read somewhere that if you wear it on
your non-dominant wrist, then changing the setting to dominant, then it
won’t be as sensitive to movement when not walking. It seems to have made a
difference, but still not great.

[JoyousM]

Thanks.I was already doing that, as it was how I used /set my Flex and Flex 2 the past 6 years.I would still be using them, if battery life hadn't dwindled down to barely over 24 hours on both of those.

[LynneGerhardt]

So frustrating! I’d still be using my One if it would sync with the app. I
KNOW I’m not getting 10,000 steps a day, but I’m winning all the challenges
with my family members all of a sudden! 😂

[Arthistgrrl]

Update: ended up taking it off my wrist & using on a belt clip instead. Much more accurate.