Over a month ago I bought a FitBit Inspire, after a few days I decided to return it as it was not what I was expecting and was generally uncomfortable to wear. Initially the refund process went fine and the customer service was great. After waiting just over 2 weeks, I got into contact with FitBit as I had not received a refund and had not heard anything from them, it turns out that they had no idea that my FitBit had been returned to their warehouse and if I didn’t get in touch, they probably still wouldn’t know. Anyway, that got sorted and the live support got in contact without the refund processing team and I had gotten an email saying “sorry for the inconvenience” and I would be made “high-priority”. They also said that I will be “hearing back from them shortly” and I can email back with any questions. A week later. I have still heard nothing regarding the issue and had emailed asking to know when I should in fact hearing anything back regarding the refund. Nothing. I got in contact with live support and they said they could do nothing about it as the case was with the refund team so I should get an email from them shortly. It’s been another week and I have still heard nothing. I have even emailed the team again and that has resulted in no response.
I don’t know what to do at this point other than wait because emails do not get a response and live support that the case is with another team and also will not give any information.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
