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Inspire HR not working

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‎02-15-2020 12:05 - last edited on ‎02-17-2020 07:11 by Fitbit Moderator

‎02-15-2020 12:05 - last edited on ‎02-17-2020 07:11 by Fitbit Moderator

1.

I set up my new fitbit hr. The screen goes black after a few seconds. I push side button and screen  comes on, but only briefly.

 

 

Moderator edit: updated subject for clarity

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‎02-17-2020 07:21 - last edited on ‎01-22-2025 06:46 by Fitbit Moderator

‎02-17-2020 07:21 - last edited on ‎01-22-2025 06:46 by Fitbit Moderator

@Ülleken Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your Inspire HR not working as it should and thank you for troubleshooting this issue. Remember that the screen won't remain on but should turn on when you press the button or turn it towards you (Quick View AKA Screen Wake). I also noticed that you already have a ticket with our Support team so keep working with them to find a solution.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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