Replacement Fitbit Inspire HR quit working

[lisah0325]

Today my replacement Fitbit quit working. 

I had preordered the Fitbit Inspire HR back in March and it worked for 6 weeks then quit working. I contacted customer support with the issues and was told that they were not aware of these issues with anyone else. I received a replacement about 2 weeks later which was a huge inconvenience as I had run my first half marathon with no tracker. Today my replacement Fitbit inspire HR quit working. When I contacted customer service, I requested a full refund (since these are obviously faulty devices) and was told that since it had been 45 days since my first purchase that I was not eligible and could only receive another replacement. My issue is that I do not want to continue to receive faulty Fitbits and go weeks in between without a tracking device. With these issues, they should recall this type of Fitbit and give refunds. 

My suggestion is to ask for a full refund if it has been less than 45 days.

[YojanaFitbit · Accepted solution]

Hi @lisah0325 nice to see you again.

Thanks for sharing this information with us and for contacting our support team. I totally understand how you feel, but in this case I'd recommend to get back to our support team and request more details about your options. They are in charge to confirm the warranty information in every case. I'm sure they can review your case again. 

Thanks for your understanding. 

[Rhiandavies_93]

Iv just received my fitbit iv set it up and now it just keeps turning itself on the screen keeps scrolling without being touched and the battery isn't even lasting a day

[lorigeorgia]

My product is not even six months old. It stopped working in November.  According to the forums, they were aware of the issue and as of today IT IS STILL NOT RESOLVED.  I want a refund. Tech support is WORTHLESS.  a new person every time that asks me to repeat the same stupid crap over and over.  It should all be documented in the case.  

I want my money back. 

[lorigeorgia]

I took it to social media and finally got a response 

From Fitbit on Facebook 

We're sorry to hear your decision. We only accept returns for Fitbit Store purchases within the first 45 days. To get quicker assistance with your concern, you may try our live chat option at contact.fitbit.com or call us at (877) 623-4997 from Mondays through Fridays, 7:00 AM - 12:00 AM Eastern Time.

Basically your company doesn’t stand behind their product

[Noonoo97]

Hi ive had mine replaced after less than 6 months started by running out of battery every day and then total blank screen and in the year after 4 more times it was replaced.

A post i made was took down (maybe a bit to honest about my

[Noonoo97]

feelings)

told no complaints department!

weird

Talk to customer service they offered me another replacement (number 6 ) a reconditioned one not brand new as usual

im not taking their 50% offer as you can only use it on the older models anyway