Replacement Inspire 2 won't sync

[hopehn]

My Inspire 2 stopped syncing a month or two ago. I followed all the troubleshooting instructions repeatedly with no success. I contacted Fitbit and was sent a new inspire 2 because my old one was still under warranty. Now the new one has stopped syncing as well. It’s brand new and I’m paying for Fitbit premium which is all useless right now. I have an iPhone XR. I have uninstalled and redownloaded the Fitbit app, logged out of my account, removed the device from my account, removed the device from my Bluetooth, rebooted the device, restarted my phone, all with no success. It always gets stuck on the setup screen after the number and says “To Start Download the Fitbit App”. After two Fitbits I’m convinced this is an app issue that needs to be fixed. 

Moderator Edit: Clarified subject and formatting 

[EstuardoFitbit · Accepted solution]

Hi @hopehn, thank you for join this great community.

The details you provided are much appreciated and were really helpful in understanding and figuring out what the problem seems to be. Based on what you mentioned, you have already tried several steps, and I would like to ask you to try one last resource. Please ensure that your iPhone XR is running on the latest available iOS version before we start the process.

The first thing I need you to do is to make sure that your Inspire 2 is not paired with Bluetooth. Once you have double-checked that the device is not connected, please turn off Bluetooth. While Bluetooth is off, restart your Inspire 2. Once the device has completely restarted, you can turn Bluetooth back on.

After completing those steps, please open the Fitbit app and try to set up the process one more time. It should work without any issues and start the update.

[hopehn]

This did not work either. I was given a coupon since my warranty has expired now. I hope I don’t have the same problems with a newer model.