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Replacement Inspire HR does not work

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‎06-18-2020 14:02 - last edited on ‎06-22-2020 09:30 by Fitbit Moderator

‎06-18-2020 14:02 - last edited on ‎06-22-2020 09:30 by Fitbit Moderator

Very disappointed . Fitbit versa 2 purchased in Feb 2020 and screen stop working went green and hazy . Sent replacement a today and does not work, its stuck on the  clock face and will not swipe across up or down . Completed all factory reset, restart still  frozen. Not impressed and i will be onto customer service again tomorrow morning.

 

 

Moderator edit: updated subject for clarity

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‎06-22-2020 09:34

‎06-22-2020 09:34

@Mics It's great to see you in the Community!

 

Sorry to hear that your replacement Inspire HR isn't working and thank you for troubleshooting this issue. As you mentioned the best thing to do is letting our Support team know about it. I noticed that you already have a ticket with them so keep working with them to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

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