Screen Locked

[Jennca]

I used the water lock, and it will not unlock. Based on other answers to similar questions, I tried double tapping, changing the clock face from the app, and connecting to the charger and holding the buttons for 10 seconds. My app does not have the reboot option that was referenced. What else would you suggest?

[ManuFitbit]

Welcome to the forums @Jennca. 

Thank you for sharing the inquiry regarding your Inspire 2. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

[Jennca]

Yes, I reached out when I didn't see any replies and the support person was
helpful. Thank you!