Screen Wake not working properly on Inspire 2

[julesjmj]

My watch is no longer showing an active screen when I bring my watch up from being in a down position. It’s downright irritating!

why had this suddenly stopped working?

Moderator Edit: Clarified subject

[OfficialThomas]

Let's get this fixed!

Before we go into deeper troubleshooting make sure that "screen wake" is turned on and "sleep" mode is off. You can adjust these settings by holding both sides of the inspire 2 and then selecting the desired setting.

Let me know the results.

[julesjmj]

I’ve double checked and made sure that sleep mode is off, but I don’t know where to find the screen wake setting. 

[YojanaFitbit · Accepted solution]

Hi there, @julesjmj. Nice to see you around the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 2 before reaching out. I understand where your concern is coming from. 

@OfficialThomas Thanks for jumping in!

You can use the screen wake option here:

• Press and hold the buttons on Inspire 2 for a faster way to access the settings.
• Look for Screen Wake an tap on it.
• When you turn off the setting, the icon appears dim with a line through it.

Hope it helps.

[julesjmj]

Ah, you are fabulous. Found it,  fixed it and it works now. I had been wondering if there was another way the dnd setting could change without me knowing it and now I realize it is through this same mechanism. 

thank you!

[YojanaFitbit]

@julesjmj I'm glad to see that you're able to find what you were looking for. 😊 

Have you checked our Health & Wellness forums? If you're into Fitbit and fitness you may enjoy other users' comments. Check this board  Looking for Fitbit Friends? Find some here! And have some fun interacting with other Fitbitters!

See you around.

[szewai]

how could i do?

[Avy]

Hi. I’ve tried this but when I tap on Smart Wake nothing happens, so I can’t turn it on. Same with DND setting. But others (water lock, on wrist etc) seem to be working fine & turn on and off as normal. I’ve restarted the device but still no joy. Can anyone help? Thanks

[Avy]

That’s sorted it! I had sleep mode on. Thanks!