Screen constantly moving

[NikkiDelgado]

In the last 24 hours my Fitbit has been going crazy screen constantly flicking. Starting running for example when I’m doing nothing. Its like a ghost is touching the screen constantly. 
the battery now drained right out after 1 day. 
I have tried re setting but still the same problem 

my Fitbit is about 11 months old 

Moderator edit: format

[DavideFitbit]

Hello @NikkiDelgado, welcome to the Fitbit Community forums. Sorry for the late reply. 

Thank you for all the details that you've provided regarding the inconvenience you've experienced with the screen of your Fitbit that is constantly changing. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Please keep me posted on the outcome. 

[Julietbarn]

Did you get your constantly. Moving screen sorted . Mine is going the same after I’ve charged it - don’t know what to do!!

[DavideFitbit]

@Julietbarn Thank you for sharing that you've been experiencing the same inconvenience with your Inspire HR. 

Before considering other options, could you please confirm if you already tried the steps listed here below: 

1. Complete the restart procedure 
2. Set up the Inspire HR as a new device in your account  again.
3. If it's still unresponsive, please try changing the clock face as well and check if you continue to experience the same problem. 

Hope this helps, I'll be around. 

[rowbean]

My wife and I have each have an Inspire 2, both a few months short of two years old/in use. Mine has had no issues, but my wife’s has the issue of the constantly active screen. It drains her battery rapidly. It’s hard to scroll because the screen randomly decides to scroll in a different direction (and it seems like the further from the click face, the harder it is to scroll).

i have reset the Inspire 2 many times.

i have registered it as a new device in her Fitbit app.

i have changed the clock face.

i am watching it scroll through stats on the clock fade as I type. Nothing seems to resolved this problem.

[SavannahC10]

Hi!

I have been experiencing this inconvenience as well, and nothing on this stream seems to have solved the problem. I have tried every method on here, but it all came out to the same result.  

This got to the point of I couldn’t even get to my setting page on my Inspire 2 to restart it. After a few days, I actually got there and managed to scroll my way down to where it said ‘restart’ or something like that, but when I tried to click it, it scrolled down and had me delete all of my data on the watch. 

This has been really troublesome for me, so if anyone has other methods for this, can you please post them???

Thanks,                                                         Savannah