Screen doesn't turn on

[SunsetRunner]

Fitbit inspire

The screen of my fitbit inspire is off. 

it still vibrates when I press the button but still does not turn on the screen

Moderator edit; updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @SunsetRunner. I apologize for the delayed response and will be happy to assist you with your Inspire's screen inquiry. Thank you for mentioning that it doesn't turn on while pressing the button. 

Please let me know what happens when you connect your tracker to the electric source. I also recommend restarting your device: 

1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
4. Unplug your tracker from the charging cable.

Please let me know how it goes. 

[Laurel.rowe]

The charging cable for Inspire HR trackers don't have a button on them.

[ManuFitbit]

Hi Everyone.

In order to have the community better organized, I'll proceed to close this thread.

If you want to share ideas, have any inquiries or need help about other concerns please visit the community.