help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Screen not lighting up

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-16-2019 05:34

‎08-16-2019 05:34

The fitbit hr inspire will vibrate but the screen does not light up. Tried charging and syncing but still nothing

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎08-16-2019 06:15

‎08-16-2019 06:15

I've got the same issue. It was working perfectly yesterday and it went off mid-afternoon. I'm trying to sync now but its really slow. 

Best Answer
0 Votes

‎08-16-2019 07:06

‎08-16-2019 07:06

I have the same problem with mine. Mine also worked yesterday and earlier today. What to do? 

Best Answer
0 Votes

‎08-16-2019 07:23

In response to Therese81

‎08-16-2019 07:23

I just spoke to the online help desk chat and they told me to attach this to the charger, make sure it vibrates when attached. Hold the button in for 5 seconds and a 🙂 should appear. This resets it and mine now works again. 

Best Answer
0 Votes

‎06-22-2020 19:52

‎06-22-2020 19:52

I had the same problem.  Got through to customer service via Twitter and they suggested I check the settings before escalating it.  Turned out I had inadvertently turned off "Screen wake" function.  Toggled it back on and it's all good now. 

Best Answer
0 Votes