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Screen not scrolling

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‎04-25-2020 16:12 - last edited on ‎05-01-2020 19:56 by Fitbit Moderator

‎04-25-2020 16:12 - last edited on ‎05-01-2020 19:56 by Fitbit Moderator

Hi, 

I have an inspire HR, and since yesterday, the screen is not scrolling up or down. When a message appears, I can read what's on the open screen, but nothing further.

I restarted the device, but it has no helped. 

Updates are all installed, its fully charged etc. 

Any thoughts? 

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‎05-01-2020 19:55

‎05-01-2020 19:55

Hi @Alicashell, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for bringing this to our attention and for troubleshooting your Inspire HR before posting. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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