Screen stuck - Unresponsive device

[Ittlemonkeys]

Why does my Inspire HR keep getting stuck on the clock face and not let me do anything else? I have tried restarting it and it didn’t work. I left it alone for a bit and it started to work. I uninstalled and reinstalled app. I can’t even sync it to app now because it is stuck. Charged it and now it’s stuck again! Ugh

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Ittlemonkeys, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Ittlemonkeys]

Thank you. Service department was amazing as usual.