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Sensor stopped working

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‎08-17-2022 20:02

‎08-17-2022 20:02

I noticed a little condensation inside my Fitbit. The sensor stopped working, I only see the time now. Where do I get this fixed or how should I fix it? Help someone

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‎08-17-2022 20:24

‎08-17-2022 20:24

Hi @jennapho for condensation, place the Inspire HR into a dry bowl of rice for a day or two. Some people even use a hair dryer to remove the moisture. After that, clean all the connectors and charge it. While charging it, restart the device. There are no repairs for these devices. If you're under warranty and it doesn't work after the rice and charging, then get with support.

Stepping in the U.S.A. since September 2013. Android 14

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‎08-18-2022 11:12

In response to Odyssey13

‎08-18-2022 11:12

Thank you for your post. I will give it a shot.
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