Set up code

[SunsetRunner]

I have been sent a second replacement for warranty of my Inspire HR. I cannot get either one to display the 4 digit code. The app says it has been connected. I have reset to get smiley face. Deleted the app and restored. Disconnected Bluetooth and reconnected. I bought new chargers too. Nothing is working. Help!!! 

[WendyB]

The code will not show until you start the set up process

Set it up

[SunsetRunner]

Spoiler

Hi Wendy!

Yes, I am doing all the setup steps for them. However, the Fitbit is never showing the charging battery screen and never showing the 4 digit code.

i have added it to Bluetooth as deleted several times. I have deleted and added the app several times. The app has “found” the tracker each time. However, the fitbit only shows the smiley face afternoon reset. I even bought a new charger thinking my charger is not charging the new device. 

This is the same problem with the first replacement they sent me so they sent me a second one. 

[pglive21]

Txlady, I am having this exact same issue! I have been send a second replacement tracker for my Inspire HR and I cannot get the 4-digit code to display. The display is functional (it shows the smiley face upon reset), but does not generate a 4-digit code to be able to set up on my device.

I also don't get the battery display when it's plugged in to show if it's charging. I know it is on, because the light on the back flashes green when you press the button, but nothing else. Now fitbit wants me to send back this second replacement tracker to get a third one, while they run out the clock on the warranty period. 

[SunsetRunner]

It is so frustrating! 

They have a third one in the mail to me. Shipped almost a week ago, but they always take forever to get here. 

I sent them the two replacements and my original one when they asked me to return the most recent one. Sure, have all of them. They responded back with an email telling me how to update the software...they completely ignored the fact that it wouldn’t get passed the smiley face to activate. Green light flashing in the back. Charged on three different chargers.

No one from Fitbit is responding to my messages or when I comment under their posting and responses. 

This time they did not send me a half off a new product code. Not that I will use it. They are also probably sending me another refurbished one since they also made sure to tell me no new band or charger will be sent either. 

I recently bought a new band and chargers. Betting I will return them once the new bit arrives and doesn’t work again. 

My boyfriend will probably get me an Apple Watch for my birthday after all this. 

Surprised that my Flex 2 is still working fine. I guess they haven’t figured out how to shut those down yet. 

[AMRunner203]

Same thing happened to me as well. Replacement #1 doesn't work and I don't have high hopes for replacement #2 after reading recent posts. My Alta was 3 years old and still working when I replaced it with the Inspire HR. It looks like Garmin will be my next tracker/watch. 

[pglive21]

I received the exact same email about how to update the software. Everyone has said that the "Fitbit policy" does not allow them to resolve in any other way. They also did not indicate what was wrong with the first replacement tracker that I sent back. I mean, if you're not even going to diagnose the issue then why do you need it sent back?

They want me to do the exact same thing and spend time, money and lose time on my warranty for likely no benefit. There's nothing that Fitbit has done that leads me to believe that (1) they're interested in diagnosing the issues with the tracker they've shipped, and (2) that they are trying to provide some semblance of customer service. It's really just a complete failure in that regard. 

[SunsetRunner]

I completely agree! I should have bought the $5 warranty with Walmart. At least then I would have gotten a new one that works, even though some have reported the new one stopped working last month when all of ours stopped working too. It is almost like they want us to buy the newest gadget released! 

I am looking at $20 for the new charger I bought thinking mine was bad and the $10 for the new band I bought then too. The return shipping wasn’t fully free since I had to pay for the return label to be printed and the packaging to ship it. I packed those three better than when they shipped them to me in a flat envelope.

Also notice how Fitbit is not responding to this thread? 

My newest refurbished once is scheduled to arrive on Saturday. Taking over a week to respond to me returning and a week to ship. Poor customer service!