Unable to complete Inspire HR setup

[ShaunB1993]

I have an iPhone 8 and bought a new Fitbit Inspire HR.

unfortunately I have been having continuous issues with the setup of the device.

i have followed all advice including restart of the device, my phone and reinstalled the app. I have also attempted setup via my laptop and iPad with no success.

The update reaches 38% and after this point fails. This has now happened well over 10 times.

Any advice or help would be appreciated. Starting to think the device is faulty.

[AlvaroFitbit]

@ShaunB1993 Welcome! It's good that the community is growing! 

I will assist you with setting up your Inspire HR device and thank you for troubleshooting this issue. If the update gets stuck then please force close the app then reopen in and retry the setup process. If the issue persist then clear the bluetooth connections on your phone by removing all devices listed in the bluetooth settings area, log out from the app, restart your phone and log back in. Also try the update via only wifi (turn off mobile data) or vice versa using only mobile data and disabling wifi. You can find additional suggestions here.

Let me know how it goes..

[ClaireFen]

I have same issue. Using iPhone 8 and new Inspire HR won’t connect to Bluetooth. Tried rebooting phone, deleting old Alta, deleting app, reinstalling app, rebooting phone....nada. This is driving me and my hubby insane!

[AlvaroFitbit]

@ClaireFen Thanks for stopping by!

Let me help you with your issue setting up your Inspire HR and thank you for troubleshooting this issue. Since the issue persists I suggest you let our Support team know about it. I noticed that you already have a ticket with them so keep working with the team to find a solution.

Let me know how it goes.