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Set up new fitbit

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‎10-16-2019 15:35

‎10-16-2019 15:35

New Fitbit replacing lost one. When I went to set up new device will not allow me to because it says that email & password already in use. Same email as old one only email address & password I have

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‎10-16-2019 16:43 - edited ‎10-16-2019 16:44

‎10-16-2019 16:43 - edited ‎10-16-2019 16:44

It sounds like you are trying to create a new account.  Don't do that.

Just log into your old account and add the new device.

From 'Today' page, tap your profile pic at top left, then 'Set up a device'.

Then your data will go into same account and just continue data you had from previous tracker.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎10-16-2019 18:56

In response to JohnnyRow

‎10-16-2019 18:56

Thank you I will try that, sincerely appreciate your help

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