Sleep Score not Showing

[Nikki_vibes]

Sleep score isn’t showing up. It’s tracking the length of time I’m sleeping. It’s tracked my score before but it doesn’t work consistently. How do I fix this?

[denisegooslin]

Mine is doing the same thing, I sync it and get my sleep time and pattern but no detailed score. 

[Grimspite]

Bizarrely, I can get the score on my phone but not my tablet. They're both Samsung, too.

[marydrmn]

Me too. Every morning i look at my versa 2 and it shows "- - No score". In my mobile app all good. Then i sync them, wait for a while and it appears on my watch but thats not normal. I think first of all it must show on versa and after syncing, the app should receive the data 

[Ballyhale]

Registering on iPhone but not on Fitbit versa

[MikeK91]

Exact same issue here. Sleep score barely ever works. Surely someone from FitBit can advise?

[ALGW]

Is anyone else on this thread using the app on your phone to tell Fitbit you’re going to bed? I found when I stopped doing that, my sleep score returned. Not sure why it would work one way and not the other, but that’s what worked for me. Good luck!

[SarahChester]

I have the versa 2 and don't always get a sleep score.

[S_Prew15]

I think I may have noticed something. On the nights that I did NOT cycle through all stages of sleep (deep sleep. REM, light sleep etc...) were the nights that I did not get a sleep score. If i stayed in deep sleep all night and did not cycle through light sleep and REM sleep I do not get a sleep score. But on the nights that I did cycle through all stages of sleep, I do have a sleep score.

[SleeplssinBoise]

It’s pretty clear Fitbit doesn’t monitor this Community. **ahem** frustrating particularly because they profess to really want to help their customers improve their fitness and health. I’m going to try to NOT press the Begin Sleep button to see if that works.

[marydrmn]

I never press that button and it still doesnt work. Cant solve this... It only shows in my versa a few minutes(sometimes hours) later...

Enviado do meu telemóvel Huawei.

[Bevelar]

I bought Fitbit Premium and get a sleep score every day without fail. I never have to tell it when I’m going to sleep - it works it out!

Sent from my iPhone

[BethanyJ8]

It’s impossible to stay in one sleep cycle for an entire night... your Fitbit is still faulty.

[ovyy222]

Hey everyone,

Managed to fix my fitbit sleep score issues. Here is what I did.

• Got to the sleep score tab
• Press the wheel sign in the upper right corner next to the + sign and open sleep goal
• Press the 3 dots in the upper right corner and remove one by one the following ( sleep goal, target bedtime, target wakeup time)

After this process plug in your fitbit and hold the side button for about 10 sec until you see a smiling face which indicates  that the device has been restarted.

Go back to the sleep goal and type in again your desired settings. 

Your fitbit should deliver sleep scores again after this.

If you want to get the sleep score from the past days simply delete the day and add manually the hours by selecting the + sign and chose add sleep log.

One last thing - Stop using the Begin sleep Now option, your fitbit will detect that anyway

All the best 🙂

[kareevesjr]

This worked for. E and ended days of frustration. Nice to be able to go back and get my sleep scores. Just make sure you record the days and sleep start and end times before you delete them. 

[Mafeeney]

I'm not getting a sleep score at all 

[KazMills]

Same problem on my Charge 3. Inconsistently showing sleep score. This needs to be

resolved urgently please. . 

[Jbean2]

This worked for me too - I would always get my sleep score on the fit bit app but never have it showing on my versa 2. 

just tried going into the app to manually tell Fitbit I was going to sleep and all my data popped up ! Thanks!!

[ÀmyWagoner]

How do I get the sleep score back?  It tracks my sleep but does not show up the sleep score.  

[DMS1162]

I don't know what's wrong with this device because I'm having the same problem for several months.  when it does come up its erratic. the watch work fine for several months and now barely works at all and quite honestly I feel it's a waste of my money because I can find no resolve to The sleep score issue

[Bevelar]

Strangely - if you buy Fitbit Premium it works absolutely fine!

Sent from my iPhone