Sleep Tracking Stop Working past 4 days is Fitbit trying to force us to upgrade?

[LilyHiker]

My Alta HR Fitbit stopped accurately tracking sleep 4 days ago.  Out of nowhere I get this notice:

Why did I not get basic Sleep Details?

your tracker couldn't get consistent heart-rate reading while you slept.

Before you ask:

Yes I fully charged it

Yes I reset it.

No I did not charge wrists that I am wearing it our band tightness or looseness.

I have seen other multiple complaints on Fitbit Forum.

What is going on Fitbit?  Trying to force us to upgrade??? Hope not this is my favorite Fitbit feature.  

[Jumpupjumpdown]

I've noticed this too, all I get is a dumbed down view without details of deep sleep or REM. Not happy at all. 

[rcracin8]

Same problem here can’t seem to find any answers 

[lyloeast]

Same situation on my Inspire. It either doesn't track sleep at all, or shows that I was sleeping at the same time that it was recording activity...

[LilyHiker]

Day 5 and still no response from Fit bit.  Very disappointed 

[LilyHiker · Accepted solution]

Fitbit told me that my sleep sensitivity was set to high and I should change it to Normal to fix the problem.  this worked.  However I never changed it to high in the first place.  I believe their last update changed it from normal to high.  I don't like them changing my preferences during app updates but I do appreciate now that it is fixed.  Thank you Fitbit

[rcracin8]

Where is this setting at I can’t seem to find it thank you

Sent from my iPhone