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Sleep/hr not working

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‎01-03-2020 20:41

‎01-03-2020 20:41

It just started on January 1st. Is there an update or something? Steps, calories, sleep time works. Sleep stages, resting bpm and active bpm not working. 

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‎01-05-2020 08:44 - last edited on ‎05-17-2025 12:03 by Fitbit Moderator

‎01-05-2020 08:44 - last edited on ‎05-17-2025 12:03 by Fitbit Moderator

@APG71 Welcome to the Fitbit Community! It's great to have you here! Sorry for the delay in my reply.

Let me help you with your missing sleep and heart rate data. Could you share a screenshot of what you are seeing on the app? Try logging out from the app, restart your phone and log back in. Also make sure the app is up to date.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-05-2020 10:51

In response to AlvaroFitbit

‎01-05-2020 10:51

Yes, someone replied yesterday- it worked!!
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