Sleep icon remains dim

[Nelsonww]

The sleep icon remains dim and seemingly not working.  I have done all restart, reconnection and even reboot my phone but none seems to be working.

Please help. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Nelsonww, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. To better assist you with this, can you please let me know if you're talking about the Sleep tile of the Fitbit app or the sleep information that's shown on your Inspire HR stats? If possible, please send me an image of your issue and after your reply I will further investigate. 

Keep me posted.

[Nelsonww]

Dear Fitbit customer service team,

Here the photos. It's the sleep tile on fitbit wear that I am referring to
which keeps at dim status.

Please help.

Regards