help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep icon remains dim

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-01-2020 20:13 - last edited on ‎05-08-2020 14:41 by Fitbit Moderator

‎05-01-2020 20:13 - last edited on ‎05-08-2020 14:41 by Fitbit Moderator

The sleep icon remains dim and seemingly not working.  I have done all restart, reconnection and even reboot my phone but none seems to be working.

Please help. 

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-08-2020 14:40 - last edited on ‎08-05-2025 09:10 by Fitbit Moderator

‎05-08-2020 14:40 - last edited on ‎08-05-2025 09:10 by Fitbit Moderator

Hi @Nelsonww, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting. To better assist you with this, can you please let me know if you're talking about the Sleep tile of the Fitbit app or the sleep information that's shown on your Inspire HR stats? If possible, please send me an image of your issue and after your reply I will further investigate. 

Keep me posted.

Best Answer
0 Votes

‎05-08-2020 15:41

In response to RicardoFitbit

‎05-08-2020 15:41

Dear Fitbit customer service team,

Here the photos. It's the sleep tile on fitbit wear that I am referring to
which keeps at dim status.

Please help.

Regards
Best Answer
0 Votes