Sleep stages tracking

[mwatocean]

My sleep tracker isn’t tracking my sleep stages. Plenty of battery life and not to loose on my wrist. What can I do about this?

[KCB2]

That’s great! The last two nights mine has tracked as is it supposed to. If
it stops doing so, I will contact customer support.

[Vincent58]

My trouble shot got one night with proper report

[Vincent58]

My call got me one night with a full report and the next time not a full one

[mwatocean]

I'm glad their getting solved. 

[Natsunami]

How did they resolve it?

Natalie

[Vincent58]

I spent about two hours on life chat with 4 different people plus a call two days ago.

Nothing worked that they tried,my device is not registering my heart rate onto the app.

was effing tedious but I am getting a new one.

i think there are big issues with this device.

mine is about 18 days old and I have less than half of those days with a full sleep report,I have two nights with no report what so ever and one night with my sleep length out by four hours.The non full reports are so annoying.

i hope the new one works better,but I am doubtful.

The other wierd thing that happened was in the settings on my device the heart rate was turned off, this also happened to my friend.We did not physically do that

[KCB2]

That’s interesting. Everything else seems to be working as expected on
mine. It’s just the sleep monitoring. I’ve had mine about the same amount
of time. I ordered it from QVC. I hope the new one works perfectly!

[Vincent58]

I got this for the sleep stuff and all the other things are okay

[KCB2]

Fitbit appears to have resolved my issue. I do like that they are providing
more details such as the length of sleep required to be able to identify
sleep stages.