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Step Counter Totally Frozen

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‎08-10-2019 21:06

‎08-10-2019 21:06

I am new to fitbit I've only been using it 3 weeks and the step counter on my fitbit inspire HR completely froze at 11:45 pm it would not budge despite walking over a hundred steps. I've reset it 3 times and at midnight it reset to 0 steps and now will not count anything. Help! 

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‎08-11-2019 22:49

‎08-11-2019 22:49

Hi @NP_Lauren I have flagged a moderator to come and help you 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎08-12-2019 13:59 - edited ‎08-12-2019 14:02

In response to NellyG

‎08-12-2019 13:59 - edited ‎08-12-2019 14:02

Nice to see that you're digging into the Forums @NP_Lauren, let me give you a warm welcome to our Community.

 

Thanks for troubleshooting your Inspire HR. This is not a normal behavior. Restarting your Fitbit should be solving those inconvenience. Please remove it from your Fitbit account and from the Bluetooth settings of your phone. Then, you can set it up as a new device. Restart your Fitbit before trying those steps.

 

Keep me posted with the outcome! Have a good one @NellyG!

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎08-29-2019 05:24

In response to YojanaFitbit

‎08-29-2019 05:24

Reseting it did not help. The only thing that worked was waiting until midnight for the step counter to reset to zero and then it started working again. 

 

Not sure what happened but hopefully it was a one time glitch. 

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