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Strap issue

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‎05-11-2020 06:12 - last edited on ‎05-12-2020 16:27 by Fitbit Moderator

‎05-11-2020 06:12 - last edited on ‎05-12-2020 16:27 by Fitbit Moderator

I had a problem that my strapped burnt my wrist.the skin is still on my strapped don't know what happen?

 

Moderator edit: Subject for clarity 

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‎05-12-2020 16:25

‎05-12-2020 16:25

Hello @MaryCripps, thanks for your post, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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