Sync and Bluetooth problem

[Padron]

I'm having sync issues with my new Inspire HR. It's paired with a Samsung 7. Synced this morning, then I turned off Bluetooth. Tried to enable bluetooth thru the app, couldn't find the device. I did the usual and reset the tracker. Was able to successfully sync. Turned off bluetooth, tried the above, can't find device again. Do I have to keep bluetooth on all the time? Seems ridiculous to have to reset the tracker every morning. 

Moderator edit: format

[DavideFitbit]

Hello @Padron, welcome to the Fitbit Community forums.  

Thank you for all the details that you've provided regarding your Inspire HR that hasn't been syncing properly. 

Since you've tried many troubleshooting steps, I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. 

Keep me posted on the outcome.  

[Padron]

David,

My open case dealt with a charging/ sync issue. Fitbit sent me a new
charger, so that fixed the charging issue. Yesterday, I realized that
location service was not set on my phone. I turned it on, and attempted a
sync this morning. When I turned on bluetooth, I noticed that Inspire had
finally fully paired, and could be unpaired if needed, which it hadn't
before I turned on location. So an improvement there.

My sync this morning was successful after turning on bluetooth and opening
the app, but not the first time. Initially I got the "no device found"
message. I went to account, tapped the device and the "sync now" button. I
got the spinning wheel, but after a minute or so, it did sync. So it works,
but temperamentally. Not sure if that's just normal or not.

Thanks for reviewing this. I really want to like this device.

Dan Amish

[DavideFitbit]

Hello, thank you for your reply and for the clarification regarding the case you had with the Support team @Padron.

To answer your question, yes, you would need to have the Bluetooth on in order to sync your data. If you turn it off, you would have to turn it on first before opening the Fitbit app.  

In addition. and before considering other options, could you please confirm if you already tried all the steps listed here to resolve syncing problems? I was having the same problem that you mentioned when syncing with my Samsung phone, but I was able to resolve by following the steps in the article, although it fails sometimes, it's very rare, and if it does it's usually due to a Bluetooth problem with my phone or because I forgot to turn it on. 

Please keep me posted. 

[Padron]

Hello David,

In answer to your question, yes, I had tried all the steps you mentioned
before I addressed the problem the first time. Yes, I'm aware that
Bluetooth must be activated first.

Since yesterday, and including this morning, two things have happened.
First, I made sure to have location on. Not sure if there's a connection,
but now my phone has fully paired with the device. Trying to sync manually
still shows no available device, even with Bluetooth on, however, if I just
turn on Bluetooth and wait, eventually (5 to 10 minutes) the device syncs
on its own. Not ideal, but I can work with it and enjoy the tracker. So,
thanks for your replies. Hopefully it will be ok from here on.

Padron

[DavideFitbit]

Hi, thank you for your reply @Padron! It's great to know that your device has been syncing recently. 

Just as you mentioned earlier, indeed the Location services need to be on in order to sync if you're using an Android phone. Google changed its permission requirements beginning with Android OS 6.0. As a result, the locations permission is necessary to sync your Fitbit device with your Android device. You can find more details about this here.  

Let me know if you have further questions. 😁