help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sync replacement Inspire HR with

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-19-2019 15:15

‎07-19-2019 15:15

Received replacement Inspire HR and tried to sync with the Fitbit Connect.app but it does not sync only shows low battery from old unit

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎07-20-2019 05:50

‎07-20-2019 05:50

Try adding the replacement as a new device and when you say it is an Inspire HR it should ask if you want to replace the old device with the new one. 

While your Fitbit charges or you just want to catch your breath, join us on the Lifestyle Discussions





Community Council Member

Warren | Cincinnati, OH

Versa Lite, Ionic, Charge3, Inspire HR, Blaze(retired), Alta( retired),- Pixel 3

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎07-20-2019 07:10 - last edited on ‎03-21-2025 09:30 by Fitbit Moderator

In response to wtksk8r

‎07-20-2019 07:10 - last edited on ‎03-21-2025 09:30 by Fitbit Moderator

@slaga, a warm welcome to our Community!

Let me help you with your replacement Inspire HR. Your account won't simply sync with it as a link needs to be created between the new device and your account. As @wtksk8r you will need to set it up as a new device on your account. Please follow these instructions to do so.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

‎07-20-2019 09:44

In response to AlvaroFitbit

‎07-20-2019 09:44

We got it working. Thank you for following up on this.
Sandy LaGarce
Best Answer
0 Votes

‎07-23-2019 08:52 - last edited on ‎03-21-2025 09:29 by Fitbit Moderator

In response to slaga

‎07-23-2019 08:52 - last edited on ‎03-21-2025 09:29 by Fitbit Moderator

@slaga thank you for the update. Sorry for the late reply.

Happy to hear that your tracker is working now and thank you letting us know that everything worked well in the end.

I'll  be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes