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Syncing difficulties and Inspire not counting steps

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‎05-01-2020 15:41 - last edited on ‎05-08-2020 12:35 by Fitbit Moderator

‎05-01-2020 15:41 - last edited on ‎05-08-2020 12:35 by Fitbit Moderator

I changed to the Inspire because l liked the idea of being able to change from wrist to clip. I got my Inspire in early December and in the past few months it has either not counted steps or sync with my computer or phone. I have to restart it 2-3 times a week and about every other month it won't restart so I have to remove it from my account and reattach it.
Is anyone else having an issue like this? I am getting frustrated with it, but really like Fitbit- this is my 4th one (I have had the Ultra, One & Charge 2). I may have a defective device, but wanting to see if anyone else is have problems and if so, how to fix it. Thanks for any help you can provide.

 

Moderator edit: Subject for clarity 

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‎05-08-2020 12:31

‎05-08-2020 12:31

Hi @lghrn2, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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