Syncing difficulties with Inspire HR

[Batfink2020]

I've been trying to sync my Inspire HR for a while now. The last time it synced was on 4th October, I've tried everything; updated my Android phone, restarted my fitbit device, re-paired it to my phone, uninstalled and reinstalled the app.
When I do the latter, todays info is shown on the app screen, but only the steps and the calories. Nothing else is recorded, and when I check yesterdays and the day before's etc. nothing is recorded at all. 
I've been onto the chat room, but that was a waste of time, asking me to try a long list of things to reset, and when i hadn't done it within 5 minutes, the chatroom logged itself off!
Has anyone else had a similar problem?

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hello @Batfink2020, welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[Denpen]

I'm having exactly the same problem me be last synced 10 September I've tried turning the Fitbit off and on, turning my phone off and on, uninstalled and reinstalled the app, nothing works 

[Buffalocowgirl]

Hello! I have the same issue. I have done everything the others have and have gone through the troubleshooting article as well. I have even tried to go through my computers Bluetooth. The blue tooth recognizes the FitBit, but for some reason it won't connect to it. The fitbit itself is still working fine, but there is no communication between it and the app! Please help!

[Batfink2020]

Hello. Many thanks for your email. I followed the procedures as outlined in the troubleshooting pages, and nothing seemed to be working. I then tried to link my Inspire HR via Bluetooth to my computer. It wouldn't work. I therefore established the issue was with the Bluetooth connection. My husband tried to link my Fitbit to his phone and it wouldn't work either, thereby confirming a Bluetooth issue.

I re-checked the community forum pages for non-connection to Bluetooth and came across one post, which advised me to delete my device from the app and set up again. At first I didn't think it would work as it took almost 10 minutes, but then all my data came back through the app.

I'll keep an eye on what happens from now on, but as my Inspire HR is on warranty, I think I'll just return it next time!

[Batfink2020]

Hello.
I've just sussed that the problem with my Inspire HR was it wouldn't pair to my phone/ computer. Following a recommendation from another post in the Community forum about no Bluetooth connection, I deleted my Inspire HR device from the app. The set it up again. It took around 10 minutes to link up, and I though all else had failed again, but then it worked! All my data from the past month reappeared. I don't know how long it will last though lol!!! Give it a try, and good luck!

[evehanska]

hi.  i had the same problem for the last 10 months now and was redirected so many times to the same information pages that don't help.  now i found roundabout ways to sync every morning in order to see my sleep stats.  what i do is disconnect than reconnect (otherwise i wait forever with no result as my computer searches and searches and searches the device).  than i get an error message, click ok and my fitbit syncs.  this, altogether takes 5-10 minutes every morning.  it is ridiculous, though, that i have to do all these steps in order to sync and get my stats.  i wish i could insert a screenshot to show you.  the error msg says: "bonding result: true, pairing result: false".  hope you can help.  maryse

[Batfink2020]

Thank you so much for the advice. I'll check mine out in the morning and if the "sleep stats" aren't showing, will give your suggestion a try.

[Jollyjohn]

Thank you so much for trying to help.  I had a Fitbit one for 6 years without any problem. A few months ago I bought the inspire HR, but it doesn’t like syncing. It will sync or a few minutes only when you delete the Fitbit from the Bluetooth connection page, but will quickly loose the connection. The Fitbit has been fully charged but this makes no difference.  I have deleted the app and restarted it, no difference. I have deleted the Fitbit from the app, but no difference. I have completely restarted the Fitbit and Phone / IPad, but no difference. I have removed other Bluetooth devises but no difference. 
Having seen so many with the same problem, I’m inclined to think that it is not the physical Fitbit that isn’t working, but the Fitbit software that is running on it. Is there anything I might have missed?

[evehanska]

Thanks for this comment. What i realize is that we should do something
about it. We should pressure fitbit into correcting the bugs in the
software...

[Batfink2020]

Thank you for your comments, and I'm sorry to hear you're having issues too. I can only comment on my experience, but from what I've read around the subject, I think much of this is down to a new software update that Fitbit did around October time, so so would have to agree with you that Fitbit are at fault here. My Inspire is still under warranty, so if it crashes again, I'm simply going to send it back. I'm not an IT expert and shouldn't have to resolve their problems out myself, in my opinion. 

[Jollyjohn]

Further to an earlier post I made on this subject, while it does not fix the problem, I find that going into the account page, selecting “Inspire HRl it then wants to acquire the Bluetooth connection much easier, particularly when you go into your Bluetooth settings and “forget this device”. Not a fix, but it does seem to give you a temporary Bluetooth connection.

[scholes83]

This is still happening for me. (In the past 5 years I've had 3 different Fitbit devices and 4 different Android phones and have never had seamless sync'ing on any of them). My only workaround now is to sync with my 10 year old iPad (which takes 5 mins), then open the app on my Android and it's sync'd with updated stats.

Also the troubleshooting tips state App options that don't show on my Android such as:

 - Go to Apps > Fitbit app > Advanced > Battery > Battery optimization

- Tap Background restrictions or Background limits to turn off the setting

My app is set to not run in background, instead it's set to 'Manage automatically'

I try to manually sync once a day and it probably works once a month, the rest of the time it states 'this will take a while' then fails. The only time it sync's immediately is if I get a notification that I've hit a target (eg exercise), click on it and the app opens with updated stats (although the steps are always a few hundred below what actually shows on the device).