Syncing sleep information - resolved

[The_Boz]

I wanted to share with everyone how I had finally got my  device to synch my sleep again.  The problem with my device wasn't that it wouldn't just synch it was it wouldn't synch all the data, everything but my sleep info.  How I fixed it was to..

1.  clear all data on device and reboot.(Clearing the data is very important it will not synch correctly or at all if you do not)

2.  Repeat 3 times( I don't know why but when I did this part is when it actually synch all the data correctly)

3.  Now follow the regular instructions on resynching your device.

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Please note if you do not do steps 1 and 2  it doesn't synch everything correctly or has problems synching at all.  I followed your regular instructions several times with poor results that took a along time to figure this out.  When I did steps 1 and 2 it actually synched as fast as when it was new and functioned correctly.

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @The_Boz.

I appreciate your participation in the Forums and sharing the steps you followed in order to resolve the issue with syncing your sleep information. Thank you for your time and efforts, I am sure this information will be helpful to other users. 

I hope you continue enjoying the Fitbit experience and working on your goals. As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. 

Keep on visiting the forums!