Tapping the screen does not respond

[Judy1947]

I need tech help - the screen does not respond to tapping

[pjcaruana]

Here, also ... my screen is black. 
otherwise, it seems to work, communicating with the app on my phone. 

[FitBren2020]

Me too, and I just got it for Christmas. This is the second FitBit I've that this happened to. The first was a Versa, which the company would not replace.  Worst warranty EVER!!!! They don't stand behind their products.

[pjcaruana]

I called FitBit Customer Service at 877-623-4997 and spoke with a very nice person who walked me through “Resetting my Inspire HR”. I just put the band on the charger.  Hold the button for 5 seconds. Release and a smiley-face displays on the screen.  I was back in business.  Hope this helps someone.  Best regards/

[akalopaka]

Thank you for your post, it seems to have solved the problem.  🤠 akalopaka

[Roro15]

It worked. Thank you 

[Ljohnson63]

Thank you, this worked!

[RobinAnd4]

It worked for me also - but I had to hold the button a little longer - but it worked!!

[CalHiker]

Does NOT work for me. The fit bit is not seen by any IOS phones or devices, is not broadcasting any blue tooth signal.   Mine went blank when updating for the first time.  I let it update for almost 2hrs and the watch just seemed to have died during the update.  No response to tapping, 5 sec reset, etc. 

[Jotris]

Just had mine as a gift. Says it is fully charged in app but there is just a horizontal pink line across the screen and it doesn't respond at all. 

[akalopaka]

My Inspire HR did the same, I read your post , tried it and it worked. Thanks for your post.