When your Fitbit stops charging...

[WyzWmn]

I have a Charge 2 and and Inspire...both quit charging just out of warranty...is this something I'm doing wrong (I really dislike the caring set up on the inspire) or is it planned obsolescenc?

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[WyzWmn]

I have a charge 2 and an inspire...both quit charging just out of warranty...is this something I'm doing wrong or planned obsolescence? 

[Odyssey13]

Hi @WyzWmn  your posts were merged as it's easier to reply in one thread and not two, plus cross-posting is discouraged. Have you tried doing a restart of both devices and checked the charging pins and connected usb ports?

[WendyB]

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery

[WyzWmn]

I've always only used the charger that came with either Fitbit...is there a post somewhere that discusses how to check the charging pins?  I'm not sure I understand how to do that...the charger seems fine but I don't know....and how do you restart it it won't turn on? 

[Odyssey13]

@WyzWmn  you can use a soft toothbrush to rub across the underside of your Fitbit to dislodge any dust that may have gotten into it. I have one usb port which doesn't work very well on my computer, so I make sure to use the one that works. Sometimes the charger or the Fitbit may just be at the end of life.

[WyzWmn]

I did as suggested and softly brushed both the charger and the ports on both the inspire and the charge 2...the inspire is still dead but the charge 2 has taken a charge...the lights are on in the back! However, there is no display.  I tried plugging it in and holding the button down for a few seconds (as I read elsewhere in this community)  to restart it...it will vibrate a bit but still no display.

any other suggestions? 

[WyzWmn]

also...I thought I'd mention that both of them have never held a charge over 24 hrs...even when brand new...I've always only charged them via computer USB ports with the cables that came with them