Touch screen not responding

[goldengemma]

Hi,

I'm having trouble with my fitbit inspire, it's reasonably new - I first used it a week ago...

The screen can turn on with the button but the touch screen is completely unresponsive - so you can't change to see steps/date/distance/HR or scroll on messages or close them. It starts working again if you reset it, but quickly stops again (within an hour) making it a reasonably inpractical solution! I've reset it 3 times.

Any ideas?

Thanks

[SunsetRunner]

I was able to get my display working (swipe to show screens other than the clock face) by using the app to change clock faces. Sounds like this doesn't work for everybody but it worked for me right away.

[wizardsnack]

My Inspire HR stopped responding to swipe yesterday.  I've tried resetting it, I've tried changing clock faces, I've tried removing it from my account and adding it back.  Nothing has helped.  It's about four months old at this point.

[MsLou]

Did you try rebooting the Bluetooth on your computer. I just turned it off , waited, turned it back on, in the Settings/Bluetooth on my I-Pad. ( You could also try rebooting your I-Pad.)

Sent from my iPad

[SunsetRunner]

That's a good idea. My Inspire is working now, but I'll keep that in mind for next time.  Hoping there isn't a next time!

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[wizardsnack]

After going through all the steps suggested here I went to chat with support and they quickly set me up with a replacement under warranty.  Let's hope the next one lasts longer.

[Fedup22]

Freezes up.. won't respond at all.

[Dhairyasheel19]

This worked! Thank you!

[pam120800]

Had mine less than a year. My touchscreen became unresponsive last night. I've changed the clock face, reset the watch 4x, and disconnected and reconnected the Bluetooth. This watch has been such a disappointment from day one. Nothing but trouble.

[MsLou]

If Fitbit is not responding, you might try this site:
easyacc.com/media-center/why-is-my-fitbit-not-working/

[Saudamini]

Dear Fitbi Moderator 

please help my Fitbit inspire HR touch screen has stopped responding and I cannot swipe up and down. I have restarted the device. I need help as there may be minor scratches on the surface. Is that the reason or can I still get help to solve it my Fitbit is just a couple of months old. PLEASE HELP. Thank you 🙏 

[MsLou]

I don’t know much about fixing the Fitbit, but when mine was not
responding, I put it on the charger, then I went to the Settings on my
I-Pad where the Fitbit app is installed. I found Bluetooth and turned it
off. After a minute, I turned it back on. Watch for the name of your Fitbit
to appear, then tap on the name. It should tell you if it is receiving the
Bluetooth signal. After doing this, my Fitbit usually is OK again. It’s
happened three different times in the last couple of years.
The next thing to do is to contact the Fitbit company. They seem to have
replaced the Fitbit for others.

[Juanaldo57]

Tried the 5 sec reset, no joy. 
Did the clockface change, now the touchscreen works again. 

Thanks

[EvaDee276]

Not able to swipe up or down on the screen to see stats. Only shows the time.

[Juanaldo57]

Someone on this thread advised to change the clock face. 

I did it, and that 'unfroze' my screen. Then changed the clock back to the one I had... and the problem did not return. Hope this helps. 

[pearl]

Fitbit help team will just want you to buy a new tracker, especially if yours is out of warranty. I used to get good help from them, but when my warranty ran out, so did they. 

[pearl]

Fitbit wants you to buy a new device every year. They won’t help you if your device malfunctions after the warranty wears off, even if they’ve helped you with the same exact issue in the past. 

[EvaDee276]

Thank you so much for the warning. My Fitbit is working again and I intend to use it for as long as I can before replacing it which I am hoping will be a few more years, if I’m lucky. When I decide to replace it, it will be another brand. Thanks again
Ev


Sent from my iPad

[hounwai]

My Inspire HR touchscreen stop responding after 3 weeks. Anyone know what's the fix?

[hounwai]

I reset the Inspire HR tracker and the touch screen was able to work again. Thanks to the OP for the step to reset the Inspire HR tracker.

[pam120800]

I had to get a replacement from Fitbit.