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Tracking frozen

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‎03-22-2019 14:36

‎03-22-2019 14:36

My Inspire HR tracking is frozen.

 

Im walking around looking at the step counter and it’s stopped. I’ve probably done a couple hundred steps and the number won’t budge.

 

Today is my first day using it, kind of frustrated

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4 REPLIES 4

‎03-22-2019 20:45

‎03-22-2019 20:45

Hi @Kikicakes That sounds odd! If it is still stuck when you get near your charger, try restarting it a few times and see if that fixes it. Please come back if you continue to have problems.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-22-2019 22:15

In response to NellyG

‎03-22-2019 22:15

It started up again when I plugged it in to the charger. But now it has frozen again.
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‎03-23-2019 05:30

In response to Kikicakes

‎03-23-2019 05:30

I will flag tag your post for a moderator to give you some help. That should not be happening.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-24-2019 17:12

In response to NellyG

‎03-24-2019 17:12

@Kikicakes It's great to see you in the Fitbit Community. Sorry for the delayed response.

 

I'm sorry to hear that your Fitbit Inspire HR is not working properly. Thank you for the time you spent trying to get it resolved. I noticed that you have been in contact with Customer Support. I'm pretty sure they will do their best to provide a high level of assistance as soon as possible. Thank you for your patience in the meantime.

 

@NellyG Thanks for your support.

 

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