help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Trouble setting up Fitbit Inspire on Mac Desktop

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-26-2020 14:36

‎07-26-2020 14:36

Hi there! I am having trouble setting up my Fitbit Inspire on my iMac (retina 5K, 27 inch, late 2014). I have created an account, but once I get to the screen for setup on Fitbit Connect, I cannot access the 'Fitbit Inspire' option.

 

The screen will not allow me to resize or scroll in the window. From other questions, I know the 'button' to push for the fitbit inspire is slightly scrolled down, but I can't scroll or navigate within the window in any way. What should I do?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-27-2020 14:43

‎07-27-2020 14:43

Hello @SonEs and welcome to the Help forums.  I'm sorry, but you can't set up your Inspire using Fitbit Connect.  None of the most up to date trackers are compatible with Fitbit Connect.  You need a compatible smartphone/tablet or a Bluetooth enabled Windows PC (gasp 😱) and the Fitbit app for Windows 10.  The general phone requirements are that an iPhone must support iOS 12.2 or higher and an Android must support Android 7.0 or higher.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎08-21-2020 19:33

In response to LZeeW

‎08-21-2020 19:33

Thanks Fitbit... We just bought our family Inspire HR's with the notion that we could set them up with individual accounts under user profiles on our family computer (as we don't all have phones). The lack of support for Mac is incredibly disappointing. Guess we'll be returning these as we can't figure out a way to make it work without our kids all having their own phones or ipads. Update your app and let us play, please!   😞 

Best Answer