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Unable to setup Inspire HR

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‎06-25-2020 09:13 - last edited on ‎06-25-2020 22:27 by Fitbit Moderator

‎06-25-2020 09:13 - last edited on ‎06-25-2020 22:27 by Fitbit Moderator

I've been trying for the last 5 hours to set up my new Inspire HR. I go to the app, the app connects with the Inspire (though this seems to take a long time), I get 4 digits to enter on my app. When I enter the numbers the fitbit buzzes and an X appears on the screen in a circle, which seems to indicate I am putting in the wrong number perhaps? (but I'm not!). It's very frustrating. Can someone help please? I've tried turning the bluetooth on the phone on & off, but no joy.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎06-25-2020 22:27

‎06-25-2020 22:27

Hi @sushar, welcome to the Community Forums.

 

Thanks for bringing this to our attention, I understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

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‎06-28-2020 02:57 - edited ‎06-28-2020 02:57

In response to RicardoFitbit

‎06-28-2020 02:57 - edited ‎06-28-2020 02:57

Yes, I've tried all of the steps in these posts, several times. I tried setting up the Fitbit on my husbands phone (iphone) and that worked, but it won't sync on my Samsung (S10). It's very frustrating. Most of the time the app just says "searching" but then it can't find the Fitbit (though when I look in my bluetooth settings it's there!). On one or two occasions it's got to the point where it gave me the 4 digit code but never got any further (except on my husbands phone where they linked straight away without problems). I have checked all my phone settings, location tracking is allowed, etc., but no luck. I hope you can help? 

 

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‎06-28-2020 04:44

In response to sushar

‎06-28-2020 04:44

hi, I'm having the same problem. Although my screen just has the setup information on it. I have reset and checked all the settings but still nothing. I also have the Samsung s10. I cannot get it paired at all 

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‎07-01-2020 08:39 - edited ‎07-01-2020 08:39

In response to RicardoFitbit

‎07-01-2020 08:39 - edited ‎07-01-2020 08:39

hi @RicardoFitbit any further help with this?

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