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Unable to setup Inspire HR

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‎07-18-2020 08:39 - last edited on ‎07-19-2020 15:12 by Fitbit Moderator

‎07-18-2020 08:39 - last edited on ‎07-19-2020 15:12 by Fitbit Moderator

Just received my product. The Fitbit Inspire HR is connected to a charger. It is visible on Bluetooth. But during setup in the app, the device is not detected - neither at the screen where it asks you to tap the screen to turn on display (Fitbit screen does not comeback on on screen touch. It only does so on pressing the button) nor at the next screen where it asks to check for Bluetooth connection on the phone. Please help!

 

Moderator Edit: Clarified subject

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‎07-19-2020 15:11

‎07-19-2020 15:11

Hi @MandarSK, welcome to the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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