Unable to setup InspireHR using app

[KCSTAR]

I can't get my Inspire to setup with my app, I have a flex 2 already on my app. Do I have to delete that to setup my new Inspire? 

[Julia_G]

Hi, @KCSTAR , you can have both the Flex 2 and Inspire on the same account, so that won’t be the issue.  However, it might be a good idea to move the Flex 2 out of range while you do the set up, just in case the Bluetooth signals are interfering with each other. Also please move any other devices with Bluetooth out of range or else turn their Bluetooth off, leaving only your new Fitbit and your phone for the set up in range.

Then I would suggest giving your Inspire a restart before trying the set up again.  Instructions for restart here:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

I hope this helps.  Welcome to the forums!

[KCSTAR]

Thank you for your suggestion. I think the problem is with the app. I go
to setup the inspireHR and the app goes right back to the dashboard instead
of connecting to the inspire set up instructions.

[Julia_G]

@KCSTAR  in that case I would recommend deleting the app completely and then redownloading it.  As long as you use the same username and password you will not lose any data.

[KCSTAR]

Thanks for this suggestion, I'll try that!

[Rich_Laue]

It is helpful to know what Device the app is on.