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Unable to sync Inspire HR

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‎08-15-2020 08:55 - last edited on ‎08-16-2020 18:54 by Fitbit Moderator

‎08-15-2020 08:55 - last edited on ‎08-16-2020 18:54 by Fitbit Moderator

I already have the APP on my iPhone from a Fitbit Flex 2 that died last week 😞

Now, I have a new Inspire HR - I tried synching it but phone said "No device found"

Do I need to delete and put APP in again for the new device?

 

Moderator Edit: Clarified subject

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‎08-16-2020 18:53 - last edited on ‎09-02-2025 09:59 by Fitbit Moderator

‎08-16-2020 18:53 - last edited on ‎09-02-2025 09:59 by Fitbit Moderator

Hi @SuzieQ73, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your iOS mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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