Unresponsive touchscreen

[AnnNana66]

My screen will not scroll either up or down but remains on the time.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @AnnNana66, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[MirageBell]

Hi there,

I'm having the same issue I think. The screen is stuck on the time and doesn't respond. I've tried the plug it in and press the button for 5 seconds fix, but I get a little buzz and then nothing, no smiling screen for sure. What can I do?

[Joy_Fit]

Since yesterday evening, I have the same problem.
I'm waiting a reply on this forum to have a solution.

Thank you!

[angepisa]

mine is new. on the screen it only displays to setup the device through website . ive already downloaded the app but its cannot pair with the device

[MirageBell]

Sounds like that's a different issue. My device has been set up correctly and working for months, this has suddenly occurred. 

[AnnNana66]

I called the help line. They had me do that but hold the button in much longer than the 5 sec. Eventually I got the smiley face and my fit bit reset.Sent from my Verizon, Samsung Galaxy smartphone

[MariekeK]

I had this issue today and what fixed it for me was to connect it to the charger and hold the button for 8 or 9 seconds. This made the smiley appear!

[Lankie]

Same here! Very frustrating! 

[Thunderj]

My inspire h r won’t start blank screen have tried everything recommended - tried to find online Fitbit help but 86th in wait - help please - tried holding for 10 sec to restart etc - changed clock etc still just blank - it did this before but not this long beeen 3 weeks now 😞 not too happy 

[MirageBell]

Thank you! That's worked for me. Very generous of you to come back after your own issue was fixed, much appreciated.