help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Vitality app not recognizing fitbit work out

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-08-2019 01:20

‎09-08-2019 01:20

I have a problem with my Vitality and fitbit. 

I did a 10k run and on the vitality app it says: fitbit workout: did not qualify for points. Same happened yesterday when i did 5k on treadmill.

how do i rectify this?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-09-2019 09:34 - last edited on ‎03-21-2025 07:56 by Fitbit Moderator

‎09-09-2019 09:34 - last edited on ‎03-21-2025 07:56 by Fitbit Moderator

@Kerneels It's great to see that you've visited the Fitbit Community!

Let me help you with your activities not being recognized by your Vitality app. How are you recording these activities (via your tracker or through the Fitbit app). Note that manually logged activities won't count toward points on your Vitality app. Still if you have questions you can reach out to the Vitality support to see which activities will count for the points as they are the ones who classify and grant points not us.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes