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Watch screen is not working

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‎06-14-2020 06:49

‎06-14-2020 06:49

The watch screen is black and not showing any of the data ,after that it was not attached to the mobile!

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‎06-14-2020 08:23

‎06-14-2020 08:23

Hi, @Nuha55 , a restart usually fixes this.

 

First plug it in to charge using a plug that is known to be working and ideally give it a couple of hours charge, even if the screen continues to be blank.  Then, while it is still plugged in and charging, press and hold the button for 5-10 seconds.  It is important that the Fitbit remains attached to the charging cable the whole time you are pressing the button.

 

You may have to repeat this process but hopefully you will see a smiley face and everything will be back to normal.

 

Let us know how it goes.  Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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