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Windows 10 PC app no longer syncs with Inspire HR

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‎08-26-2019 04:21 - last edited on ‎08-27-2019 07:38 by Fitbit Moderator

‎08-26-2019 04:21 - last edited on ‎08-27-2019 07:38 by Fitbit Moderator

I haven't been able to sync with my PC app for a while now. Roughly since the new mobile app was released. Strange as I don't think the mobile app has anything to do with the PC one.

 

I get a message saying "Check to see if the tracker is connected to another device and disconnect them." I don't even know what that's supposed to mean. Unlike most people my phone and tablet are off 99% of the time so I sync with the laptop. Now I can't. Won't work on my tablet either. I've rebooted the device a few times, uninstalled and reinstalled the PC app. Still won't work. Why?

 

Thanks

Nanci

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎08-27-2019 07:43 - last edited on ‎12-25-2024 10:42 by Fitbit Moderator

‎08-27-2019 07:43 - last edited on ‎12-25-2024 10:42 by Fitbit Moderator

@naniq It's great to see that you've visited the Fitbit Community!

Let me help you with your Inspire HR not syncing with your computer. Try removing the device from your phone's bluetooth list. After this try these suggestions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎08-27-2019 14:59

In response to AlvaroFitbit

‎08-27-2019 14:59

Removed the pairing on my phone. Still won't connect to the computer. The suggestions on the link were no help.

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‎08-31-2019 13:11

In response to naniq

‎08-31-2019 13:11

Rebooted the Fitbit, then unpaired from PC and repaired. Seems to be working for now.

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